For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

How To Book An Appointment?

Check Your Condition First

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self-help information. Please try this advice before contacting the Practice.

Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Urgent appointments for today or tomorrow

Every day at 8am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed.

During the consultation, the GP will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or by a GP at one of the Hubs.

At such short notice, there is much less flexibility over the time of the appointment and choice of clinician.

Please help us by telephoning 020 8459 1359 before coming to the practice.

Book a Routine Appointment

Advance Booking

Bookable up to 1 month ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.

A number of these appointments are available to book online.


Telephone Consultations

You can book telephone appointments with our GPs, Advanced Nurse Practitioner in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.


Further details on how to cancel your appointment

Sickness Certificates (Fit Notes)

Travel Vaccinations

Home Visits

Request for a home visit should be made before 10am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.

Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit he could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.

The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999.

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 8459 1359.

Alternatively, you can cancel your appointment using our online services or The NHS App if you are signed up to the service.

Out of Hours

GP Access Hub Appointments (Enhanced Access)

If your GP is fully booked, we have a local GP Access Hub that provides care to our patients.

Please ask reception to refer you to the hub to avoid waiting in A&E/ UCC or walk-in centre.


Kilburn GP Access HUB Appointments

If you cannot get an appointment with your own GP Practice, ask for a GP Access HUB appointment.

  • Mixture of GP, Nursing and Healthcare Assistant appointments
  • Your GP Practice can book the appointment for you.
  • You can also phone NHS 111.
  • You can call 020 3875 7149 to book yourself 
  • GP Access Hubs have access to your medical records where needed.

GP Access Hub Opening Hours

Day Opening hours Appointment type
Monday 6:30pm to 8pm Face-to-face GP Appointments
Tuesday 6:30pm to 8pm Face-to-face GP Appointments
Wednesday 6:30pm to 8pm Face-to-face GP Appointments
Thursday 4pm to 8pm Face-to-face Nurse Appointments
Friday 6:30pm to 9pm Face-to-face GP Appointments
Saturday 9am to 5pm Face-to-face GP Appointments
Sunday Closed  

Ways to Book

  1. Ask your GP Practice to book for you.
  2. Call the Hub on: 020 3875 7149 (Call between 4pm to 8pm)

How to Cancel

  1. Call the Hub on: 020 3875 7149 (Call between 4pm to 8pm)

Kilburn PCN Access HUB Address

Staverton Surgery
51 Staverton Road,
London, NW2 5HA

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online



You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy

Order repeat prescriptions on the NHS App