Improving Access to Care

What We’re Doing for You in 2025/26

Better Awareness of Local Services Available to You

• You’ll learn more about the wide range of support available both within your GP practice and through local services like Pharmacy First, in-house pharmacists, or PCN Services.

You’ll Have a Say in How Services Work

• Patients will continue to shape improvements through surveys, focus groups, and events — ensuring your feedback directly influences the care you receive.

You’ll Be Directed to the Right Care Sooner

• A new triage system means receptionists will help guide you to the most appropriate healthcare service at your first point of contact — whether that’s a doctor, pharmacist, or another health care professional.

Faster Responses to Online Queries

• Online consultation requests will be reviewed and actioned by the end of the following  day, making sure urgent issues are seen quickly and you’re not waiting unnecessarily.

Monthly Appointment Audits

• Performing monthly review of appointment bookings to ensure they are being used effectively and appropriately.

Published: Jul 18, 2025